Stakeholder Communication-ESG Sustainability, Taiwan International Ports Corporation, Ltd.

TIPC adheres to the eight reporting principles of the GRI Standards 2021: Accuracy, Balance, Clarity, Comparability, Completeness, Sustainability Context, Timeliness, and Verifiability, in conducting materiality analysis. The four-stage sustainability issue management process is as follows:

Procedures for ESG Materiality Analysis

Identification of Stakeholders - Stakeholder Inclusiveness
Through discussion between third-party experts and department heads together with the employees and the subsequent feedback, alongside with reference to types of stakeholders identified by our peer group, we have determined inclusive stakeholders as significant parties for communication.
Proritization of ESG Topics - Sustainability Context
In the context of sustainability measurement, a total of 26 topics of concern have been identified based on the themes of GRI Standards 2021 and SASB's Professional & Commercial Services, as well as referring to the sustainability practices of the industry. Corporate governance, economics, and the environment aspects are used as positive and negative impact scores.
Determine Material Topics - Materiality
In 2023, through the distribution of surveys, an investigation was conducted to understand the company's concerns regarding issues that significantly impact its sustainable operations, serving as a reference for prioritizing material topics. A total of 44 internal surveys were analyzed, filled out by senior executives at or above the level of department heads before meetings. Scores for each topic were analyzed through survey analysis and external expert evaluations. Based on the analysis results, material topics were prioritized according to their significance. Subsequently, 23 material topics were identified following discussions with company executives and colleagues during meetings.
Review and Discuss - Completeness
After identifying the boundaries of the material topics, the prioritized topics are incorporated into TIPC's annual jobs or target, and in future, TIPC will continue to strengthen the management and review whether adjustment is needed for the types of material topics, and the relevant information will be disclosed in the sustainability report.

Stakeholder Identification

In order to achieve its goals and vision of sustainable management, TIPC has identified stakeholders relevant to its operations across three aspects: Environmental, Social, and Governance (ESG), following the stakeholder identification criteria of GRI Standards 2021. These stakeholders include shareholders/investors, government, employees, equity investment companies, legislators, customers, suppliers/contractors, county and city governments, community residents/local groups, media, experts and scholars, non-profit organizations/non-governmental organizations, public associations, and community websites, totaling 14 categories. External experts have assessed the actual or potential, positive or negative impacts of the company on economic, environmental, and human (including human rights) aspects. Following the assessment, discussions were immediately held regarding the results. Based on actual operational conditions, shareholders/investors, government, employees, equity investment companies, legislators, customers, suppliers/contractors, county and city governments, community residents/local groups, media, experts and scholars, non-profit organizations/non-governmental organizations, and public associations, totaling 13 categories, were confirmed as stakeholders of the TIPC for the year 2023.

13 types of stakeholders of TIPC in 2023

Stakeholder Communication

TIPC continually improves its business operations and maintains diverse communication channels to listen to stakeholders' voices. It respects and upholds their legitimate rights and interests, adhering to principles of integrity in business conduct, promptly and appropriately addressing their concerns. The outcomes of negotiations and communications with stakeholders are reviewed for effectiveness, with adjustments made for future engagements as necessary.

Stakeholders	Concerned Issues of Stakeholders	Stakeholders' significance to the company	Communication channels	Communication frequency	Communication outcomes in 2023
Shareholders/Investors	Regulatory compliance Climate change risks and opportunities Operational risk management Green investments Economic performance Integrity governance Business model optimization and innovation Information security	Our company is a state-owned enterprise wholly owned by the Ministry of Transportation and Communication (MOTC), with the ministry being the sole shareholder. All directors and supervisors are appointed by the MOTC.	Board of Directors Board of Supervisors Agenda Committee Official documents, emails, phone	Board of Directors (meets once every 3 months as a general principle) Supervisors Meeting (meets once a year) Agenda Committee (meets prior to the Board of Directors meeting as a general principle) Official documents, emails, phone(Irregularly)	In 2023, 4 board meetings were held with an average attendance rate of 91%. The Agenda Committee met 4 times in 2023 to screen and review agenda items before submitting them to the Board of Directors. The Board of Supervisors met once in 2023 to review the company's “2022 Annual Business Report”, “2022 Annual Financial Statements” and “2022 Distribution of Earnings”, issuing an audit report. In 2023, there were 2 reports to the Board of Directors on the cybersecurity situation of TIPC
Government Authorities	Regulatory compliance Supplier management Greenhouse gas emissions Energy management	As a state-owned enterprise, guidance from government regulatory authorities is crucial for TIPC in advancing sustainable development initiatives.	Division of Harbor and Airport Green Energy Industry in Transportation Technology Industry Policy of MOTC Transmission of forms, records, reports, documents, official documents, electronic transmission, etc. Meetings, conferences, phone	Twice a year (one in the first half and one in the second half) Monthly, annually	In 2023, two meetings were held by the division of Harbor and Airport Green Energy Industry in Transportation Technology Industry Policy of MOTC, hosted by the chairman of TIPC. A public-private partnership involving citizens and relevant stakeholders in the maintenance of coastal cleanliness: In line with the Salute to the Sea policy, 2,537.4 metric tons of general trash, 325.9 metric tons of resource recycling trash, and 429.6 metric tons of driftwood were removed, for a total of 3,292.8 metric tons of marine debris. The total volume of waste oil and water collected from the ship was 8,021.53 metric tons. Vessel waste removal totaled 2,147.95 metric tons. Greenhouse gas inventories have been conducted since 2015 and have been verified by a third party.
Equity Investment Businesses	Climate change risks and opportunities Green investment Indirect economic impact Greenhouse gas emissions Circular economy	TIPC had established equity investment businesses, and aimed to achieve the benefits of diversified operations and talent development. The operational and financial performances of the equity investment businesses also contributed to the overall net income after-tax of TIPC	Pre-board meetings Business communication platform.	Quarterly Irregularly	A total of 26 meetings were held in the year 2023
Employees	Employee engagement Employee benefits Human resource development Occupational safety and health	Employees are important operational partners for TIPC, and we value their needs and opinions.	Internal journal Gender Equality Task Force HR Caring Service Mailbox Labor-management meetings Colleague communication forums/seminars Business association coordination meetings Occupational Safety and Health Committee	Monthly Once every 4 months Irregularly Irregularly Quarterly Irregularly Irregularly	Internal journal "Taiwan Ports" published a total of 12 issues in 2023, with a total of 347 articles and a total click rate of 18,765. In 2023, no employees used the service mailbox for inquiries. Currently, employees from various departments directly use the phone to ask personnel-related questions. In 2023, 20 labor-management meetings were held with a total attendance of 352 participants. In 2023, 45 industry collaboration coordination meetings were held with a total attendance of 109 participants. Minutes of the Employee Welfare Committee
Legislators	Regulatory compliance Local Community	The concerns and inquiries of legislators are the driving force behind the continuous growth of TIPC, which helps to clarify and address issues of public concern.	Phone calls, communication software, fax, and written correspondence Legislative Yuan committee meetings. Attending Coordination Meetings (including Public Hearings)	Irregularly (Handled according to directives from the legislature or higher authorities)	Providing policy information within the deadline set by offices of legislators Attending coordination meetings to address the concerns raised by the committee members. In 2023, a total of 423 meetings were attended, including coordination meetings, public hearings, and forums (Headquarter 260 times, Keelung Branch 63 times, Taichung Branch 67 times, Kaohsiung Branch 28 times, and Hualien Branch 5 times.).
Customers	Regulatory compliance Customer’s privacy Operational risk management Customer service quality Information security	Customers are important partners in the port operations of TIPC, and we are committed to providing them with excellent service quality.	Telephone, email, and face-to-face meetings Organize business-related seminars and briefings Present the Golden Ship Award to outstanding performers during the company's anniversary celebration International certification	Instantaneous Regular/irregularly Regularly Regularly	A dedicated contact window is established to maintain good communication and promptly handle relevant matters regarding feedback. The Golden Ship Award, awarded based on operational performance in 2023, highlights achievements in overcoming challenges and promoting clean sustainability. A total of 35 companies received awards, with special recognition given to outstanding achievements in the cruise industry and active carbon reduction efforts. Obtained ISO 27001:2013 international cybersecurity certification through third-party verification. To promote the cruise business, visits were made to shipping agents and cruise operators a total of eight times.
Suppliers/Contractors	Regulatory Compliance Operational risk management Supplier management Customer service quality Information security Occupational safety and health Greenhouse gas emissions Air pollution Energy management	TIPC values suppliers who undertake the company's projects, labor, goods, and other procurement needs. We aim to collaborate with them as partners to achieve mutual success and sustainable growth together.	Workshop/seminar for collaborating suppliers, working meetings Forms, reports, documents, diagrams, announcements, company websites, electronic transmission, etc. Meetings, conferences, phone calls, presentations, guidance, broadcasts, drills, physical demonstrations, etc.	Convene regular or irregular meetings as needed for each specific case. Irregularly Irregularly Biannual awareness campaign	Timely two-way communication with contractors to address needs, and adherence to regulations and procedures in handling procurement contracts, enhancing procurement operations. For suppliers contracting information services with TIPC, cybersecurity terms and conditions are clearly defined in contracts and outsourcing agreements to specify cybersecurity standards. In 2023, a total of 6 ISMS (Information Security Management System) training sessions were conducted to help suppliers understand TIPC's information security policies and required cybersecurity measures. To enhance construction quality and safety, ongoing construction projects undergo various operations such as construction inspections, project supervision, and unannounced spot checks. It is required that all ongoing construction projects meet occupational safety and health operation requirements to improve construction efficiency and reduce occupational hazards. In 2023, a total of 44 inspections were conducted, including 3 construction inspections by the Public Construction Commission, 26 construction inspections by the MOTC, 15 inspections conducted by the Head Office on behalf of departments, 8 project supervisions, and 29 unannounced spot checks (56 cases). Number of awareness sessions Held (including Contractor Safety and Health Promotion Meetings, Workshops on Improving Safety and Health Facilities in Business Units, International Port Occupational Injury Prevention Seminars, "Dock Handling Safety Occupational Hazard Prevention and Traffic Safety" Awareness Sessions): 50 sessions with a total of 1,523 participants.
County and municipal government	Regulatory compliance Operational risk management Supplier management Economic performance Integrity governance Business model optimization and innovation Safety management of port operations Occupational safety and health	The county and city governments serve as the local supervisory authorities for TIPC's various commercial ports. There are 7 board seats held by representatives from the local governments of the port areas under their jurisdiction. Active two-way communication with each county and city government is conducted to promote mutual prosperity and development of the ports and cities.	Board of Directors Official documents Emails, and phone Coordination with subsidies for major domestic activities Harbor-City Platform Meetings	Board of Directors (regular meetings held once every 3 months as a general rule) Twice a year Irregular Irregular Harbor-City Cooperation Platform or related discussion meetings (irregular)	In 2023, four board meetings were held with an average attendance rate of 91%. Port area has been zoned for different business development purposes by TIPC and implemented investment and development with characteristics of local industry. Through communication with local government-established port-city platforms, TIPC dedicated efforts to diversify land development in port areas, ex. continuing to promote investment and development of Passenger Terminal at east and west side of Keelung port, transforming and developing old area in Kaohsiung Port, and enhancing the effectiveness of port development. TIPC continues to promote digital transformation of ports, discuss development direction of smart port with local governments, and subsume suggestions of local government into the future development of TIPC. According to the regulations of Earnings Appropriation and Distribution of Taiwan International Ports Corporation, Ltd. Subsidy cases for 32 community relations and public welfare activities organized by the offices of various neighborhoods in Xiaogang District, Kaohsiung City
Community residents/local organizations	Air pollution Local community Biodiversity	To foster harmony and prosperity in the surrounding areas (townships and districts) of our company and its subsidiaries, and to enhance the corporate image, we aim to establish harmonious relationships with the community.	Our company and its subsidiary's surrounding communities (townships and districts) can apply for funding under the TIPC Guidelines for the Use of Community Neighborly Funds for community groups or charitable organizations.	Cases from private community groups or charitable organizations (can be) applied periodically and as needed.	In 2023, TIPC provided subsidies (donations) to a total of 215 units of private community groups or charitable organizations, with a total amount of NT$ 2,870,173.
Media	Regulatory compliance Integrity governance Indirect economic impact Local community	Press media serves as a bridge between TIPC and our stakeholders. Therefore, positive image of the company was strengthened through media coverage of company-related news.	Proactively issuing press releases Issuing clarification of press releases in response to public sentiments. Communicating and exchanging information via phone, communication	Weekly Real-time Irregular	278 news releases were published. 7 clarification statement was released in response to media reports. Published 18 advertisements and 6 reports in 11 international media outlets.
Experts and scholars	Climate change risks and opportunities Greenhouse gas emissions Air pollution Energy management Circular economy Gender equality	TIPC values the recommendations provided by experts and scholars, incorporating them into operational decision-making to enhance port operational efficiency.	Forums/promotional meetings/visits Mid-term and final report review meetings Gender Equality Task Force meetings	Once every 4 months Irregularly Review meetings will be convened based on operational needs.	Held SEE THE FUTURE Port of the Future Conference in 2023 showcasing new technologies and applications of renewable energy and offshore wind power in ports. The summit included 3 keynote speeches and attracted approximately 500 professionals. Implementation of "Assessment of Port Structures Affected by Abnormal Weather Conditions" from 2023 to 2025. Implementation of "Evaluation of Reusing Harbor Sediments in Engineering Materials" from 2022 to 2023. Implementation of "Enhancement of Harbor Structure Maintenance and Management Operations" from 2022 to 2026. Assisted the company in promoting the annual Gender Mainstreaming Implementation Plan. Conducted annual visits to assess gender-friendly environments, providing recommendations for company terminals and office environments to meet diverse user needs.
Non-profit organizations/Non-governmental organizations	Air pollution Biodiversity Local community	TIPC values the local community by actively responding to public and social issues of concern raised by non-profit organizations. We collaborate with them to provide valuable suggestions for company policy-making, thereby fostering a mutually beneficial and constructive two-way communication.	Mid-term and final report review meetings Organizing various charitable activities	Convene review meetings as required Approximately 2-3 meetings per month	Conduct "Port Area Ecological Assessment Research Commissioned to Professionals" for 2023-2024. Enhance corporate image and fulfill corporate social responsibilities
Public associations	Operational risk management Supplier management Economic performance	Through communication and exchange of opinions with public and academic associations, we provide crucial recommendations on issues such as port area development and policy adjustments.	Phone calls, emails, and meetings for communication. Organizing business-related seminars and briefings. Phone calls, emails, and visits as needed to promote business operations	Real-time Irregularly Irregularly	The Chinese Institute of Transportation holds an annual meeting and international academic conference with 8 thematic sessions, where the Maritime Port Bureau and our company alternately host and co-organize the sessions on maritime topics. A dedicated liaison office is established to maintain effective communication and promptly address relevant feedback. Solicit and communicate on issues related to port area development, investment promotion needs, business rates, or policy adjustments. Attended 2 major events such as the general meetings organized by related public associations.