Customers

• Customer Service Quality
• Safety Management of Port Operations
• Integrity Governance
• Air Pollution
• Customer Privacy

Customers are important partners in the port operations of TIPC, and we are committed to providing them with excellent service quality.

• Contacting and visiting customers via phone and email
• Organizing business-related seminars and briefing sessions
• Awarding the “Golden Vessel Award” to outstanding partners during the company anniversary
• International certifications
• Contacting and visiting customers via phone and email as needed to support business operations

• Instantaneous 
• Regular / Irregular
• Regular
• Regular
• Irregular

• Maintain positive interactions with customers by proactively visiting them to stay informed of industry trends and understand their needs in real time.
• Establish dedicated contact points to ensure smooth communication and timely handling of customer feedback and related matters.
• In 2024, a total of 16 business-related seminars and briefing sessions were held regularly:

1. Each branch company organized 15 regular meetings, including shipping company forums and port operations seminars, to ensure smooth promotion of business at their respective ports.
2. 1 session was held in coordination with the Ministry of Transportation and Communications’s 2024 Investment Solicitation Convention.

• In 2024, 13 irregular business-related seminars and briefing sessions were also held:

In addition to regularly organizing seminars with port-area operators to facilitate communication and engagement, ad hoc meetings were also held to address specific topics such as investment solicitation, operations within free trade zones, and the fee structure for the use and management of self-operated car wash facilities at international commercial ports.

• The 2024 Golden Vessel Award was presented in 6 categories, including container wharf operators, bulk cargo wharf operators, stevedoring operations, shipping agency services, annual excellence, and port sustainability. A total of 34 companies received awards.
• Obtained ISO 27001:2022 international information security certification through third-party verification.
• Held 12 meetings or receptions with cruise operators.

Shareholders / investors

• Integrity Governance
• Economic Performance
• Operational Risk Management
• Regulatory Compliance
• Business Model Optimization and Innovation

Our company is a state-owned enterprise wholly owned by the Ministry of Transportation and Communication (MOTC), with the ministry being the sole shareholder. All directors and supervisors are appointed by the MOTC.

• Board of Directors
• Agenda Committee
• Supervisors’ Meeting
• Email

• Convenes regular meetings once every three months, in principle
• Routinely convened prior to Board meetings, in principle
• Held once a year
• Monthly

• The term of the Company’s 4^th Board of Directors and Supervisors ended on September 4, 2024. On September 5, 2024, the Ministry of Transportation and Communications appointed the 5^th Board of Directors and Supervisors. In 2024, the 4^th Board convened 2 board meetings, while the 5^th Board held 2 board meetings and 1 extraordinary board meeting.
• Over the year, the Board reviewed a total of 43 proposals, including 19 reporting items, 22 discussion items, 1 election item and 1 ad-hoc motion. 
• All board resolutions were included in a follow-up tracking system, with responsible departments required to report on implementation progress on a regular basis. The average attendance rate for the 5^th Board of Directors in 2024 was 81%.
• The Agenda Committee held 4 meetings in 2024 to preliminarily review and confirm whether proposals submitted to the Board aligned with the matters requiring Board resolutions.
• The Supervisors’ Meeting was convened once in 2024 to review the Company’s 2023 Annual Business Report, 2023 Annual Financial Statements, and 2023 Earnings Distribution, and to issue an audit report.
• In 2024, the Company reported twice to the Board of Directors on the status of information and cyber security at TIPC.
• A Detailed Report on Central Government Shareholding in the Company was submitted to the Ministry of Transportation and Communications.

Community residents / local groups

• Customer Service Quality
• Integrity Governance
• Local Communities
• Regulatory Compliance
• Biodiversity

To foster harmony and prosperity in the surrounding

areas (townships and districts) of our company and its

subsidiaries, and to enhance the corporate image, we aim

to establish harmonious relationships with the community.

The “TIPC Guidelines for the Use of the Public Welfare and Neighborhood Relations Fund” have been published on the Company’s official website. Community and public welfare organizations located in surrounding area near each branch office’s jurisdiction may submit applications on a case-by-case basis. All approved subsidies are publicly disclosed on the Company’s website.

• Applications may be submitted on an ad hoc basis, depending on the specific needs of community or public welfare organizations. Each organization may apply for funding once per year.

In 2024, TIPC supported a total of 259 community and public welfare organizations through its neighborhood engagement initiatives, with total funding amounting to NT$3,470,000.

Suppliers / contractors

• Supplier Management
• Regulatory Compliance
• Information Security
• Integrity Governance
• Occupational Safety and Health

TIPC values suppliers who undertake the

company's projects, labor, goods, and other

procurement needs. We aim to collaborate with

them as partners to achieve mutual success and

sustainable growth together.

• Seminars/training sessions, contractor coordination meetings, and direct communication via procurement contracts
• Outsourced information security contractual requirements
• Coordination and working meetings with contractors
• Occupational safety and health briefings for contractors
• Supplier ESG self-assessment questionnaire

• Irregular
• Irregular
• Regular or ad hoc meetings, depending on project needs
• Semi-annual briefings
• Once a year

• TIPC maintains timely two-way communication with contractors and follows relevant regulations and procedures in procurement contracts to ensure sound procurement practices.
• For suppliers involved in TIPC’s information service procurement, information security requirements are clearly stipulated through contracts and outsourced cyber security clauses.
• In 2024, a total of 7 Information Security Management System (ISMS) training sessions were conducted to help managers and suppliers understand TIPC's information security policies and required practices. A total of 146 managers participated in these sessions.
• For ongoing construction projects, TIPC ensures construction quality and safety through site inspections and engineering supervision. All projects are required to comply with occupational safety and health regulations to enhance construction efficiency and reduce workplace accidents. In 2024, 48 site inspections and engineering supervision activities were carried out.
• TIPC held a total of 18 safety and health briefings, including: Contractor safety and health briefings, Occupational safety training for improved workplace conditions, Occupational accident prevention seminars for international commercial ports, Wharf loading/unloading safety and traffic safety workshops. These sessions saw participation from 786 attendees in total.
• Serving as a reference for TIPC to understand the current status of its suppliers and enhance supplier management, TIPC encourages suppliers to implement and strengthen ESG practices, fostering shared responsibility in corporate sustainability and advancing mutual progress toward sustainable development goals.

Legislators

• Local Communities
• Occupational Safety and Health
• Customer Privacy
• Customer Service Quality
• Safety Management of Port Operations

The concerns and inquiries of legislators are the driving

force behind the continuous growth of TIPC, which

helps to clarify and address issues of public concern.

• Telephone, messaging apps, fax, written correspondence, and verbal communication
• Legislative Yuan committee meetings
• Participation in coordination meetings (including public hearings)

Conducted based on notifications from legislators’ offices or higher authorities on an ad ho basis.

• Provide requested inquiry information within deadlines as required by legislators’ offices.
• Convene or attend coordination meetings to properly address legislators’ concerns.
• In 2024, a total of 447 meetings and information submissions were conducted, including:
  • Head Office: 206 times
  • Keelung Branch: 80 times
  • Taichung Branch: 75 times
  • Kaohsiung Branch: 50 times
  • Hualien Branch: 36 times

Government authorities

• Employee Benefits
• Operational Risk Management
• Regulatory Compliance
• Economic Performance
• Information Security

As a state-owned enterprise, guidance from

government regulatory authorities is crucial for TIPC

in advancing sustainable development initiatives.

• Meetings discussing policies or international regulations
• Seminars or forums hosted by government agencies
• Paper/electronic correspondence (forms, reports, announcements, company website, emails, etc.)
• Face-to-face interviews and meetings
• Telephone communications
• Official document exchanges
• Land Value Tax and House Tax Payment Notices
• Division of Harbor and Airport Green Energy Industry of MOTC
• Hosting regular press conferences for MOTC-affiliated agencies
• Internal Control Declaration System submission platform

• Irregular
• Irregular
• Immediate/Regular(monthly/annual)
• Regular(monthly/annual)
• Immediate
• Semiannual/Immediate
• Annual
• Twice a year (one in the first half and one in the second)
• Twice per quarter
• Once per year

• Participated in meetings organized by competent government authorities concerning relevant policies or international regulations, fostering two-way communication and collaborative advancement of shared goals.
• Cooperated with the Executive Yuan’s “Salute to the Seas” initiative by submitting monthly progress reports on a regular basis.
• Conducted semiannual rolling reviews with the Maritime and Port Bureau, MOTC, via official correspondence to evaluate the establishment of superficies, lease agreements, and gratuitous land use within port areas, including area measurements and rent calculations.
• Paid land value tax and house tax annually in accordance with tax payment notices issued by local tax authorities.
• Shared cyber security intelligence when external malicious probing activities were detected, contributing to a collaborative defense mechanism.
• Participated in and supported cyber security drills designated for critical infrastructure as needed.
• Provided information, source-tracing assistance, and cyber security protection advice when encountering incidents or concerns related to information security.
• In 2024, two meetings were held by the division of Harbor and Airport Green Energy Industry of MOTC, chaired by the chairman of TIPC.

Active efforts have been made at the port level to promote the development of offshore wind power operations. Through this task force, discussions were held with various stakeholders to explore potential solutions, with the goal of integrating broader industry needs and jointly contributing to a greener and more sustainable future.

• Organized 8 regular press conferences in 2024, issuing a total of 33 press releases.
• Completed the filing of the 2023 Internal Control Statement once.

Employees

• Local Communities
• Employee Engagement
• Safety Management of Port Operations
• Employee Benefits
• Occupational Safety and Health

Employees are important operational partners for

TIPC, and we value their needs and opinions.

• Paper/Electronic Correspondence (forms, records, reports, announcements, company website, etc.)
• Interviews and Meetings
• Telephone Communication
• Training Sessions/Drills
• Occupational Safety and Health Committee
• Internal Newsletter 
• Gender Equality Task Force
• HR Support Mailbox
• Labor-Management Meetings
• Industry Collaboration Coordination Meetings (held quarterly, with ad hoc meetings as needed)
• Integrity Committee Meetings

• Real-time
• Ad hoc
• Real-time
• Regular/Ad hoc
• Quarterly Occupational Safety and Health Committee Meetings
• Monthly
• Once Every Four Months
• Ad hoc
• Ad hoc (held every three months, with ad hoc meetings as needed)
• Ad hoc (held every three months, with ad hoc meetings as needed)
• Annually

• In 2024, quarterly occupational safety and health committee meetings were held as required by law, during which proposals from committee members and labor representatives were reviewed. No employee complaints were received during the year.
• The internal journal Taiwan Ports published 12 issues in 2024, featuring a total of 343 articles and reaching 14,518 total views.
• In 2024, 2 gender equality task force meetings were held, with a total attendance of 56 participants.
• In 2024, no inquiries were received via the support mailbox, as employees from various departments preferred to make personnel-related inquiries directly by phone.
• A total of 20 sessions were held in 2024, with 334 participants in attendance.
• 5 meetings were convened in 2024.
• The meetings reviewed the Company's integrity practices and the implementation of anti-corruption measures by relevant departments to effectively advance integrity-related efforts.
• These initiatives aimed to enhance employees’ understanding of current anti-corruption policies and foster a culture of integrity.

Media

• Economic Performance
• Integrity Governance
• Operational Risk Management
• Safety Management of Port Operations
• Indirect Economic Impacts

The media serves as a bridge between TIPC and our stakeholders. Therefore, positive image

of the company was strengthened through media

coverage of company-related news.

• Proactively issue press releases
• Issue clarifying statements for major public opinion events
• Communicate via phone, messaging apps, and email
• Contact and meet by phone or email as needed to support business operations

• Regular (weekly)
• Immediate
• Immediate
• Irregular

• Proactively issued 208 press releases
• Issued 4 balanced press releases
• Published 20 advertisements and 30 articles in 10 international media outlets
• Featured 5 times in international media magazines on cruise port-related topics

County and municipal governments

• Supplier Management
• Greenhouse Gas Emissions
• Local Community
• Occupational Health and Safety
• Safety Management of Port Operations

The county and city governments serve as the local

supervisory authorities for TIPC's various commercial

ports. There are 7 board seats held by representatives

from the local governments of the port areas under

their jurisdiction. Active two-way communication with

each county and city government is conducted to

promote mutual prosperity and development of the

ports and cities.

• Board of Directors
• The Company establishes cooperative communication platforms and working groups with local governments at each port, holding meetings as needed to discuss port development issues.
• It also participates in local government urban planning reviews, urban design assessments, industry investment forums, and port-related events or forums.

• Meetings held quarterly as a principle
• Irregular
• Irregular
• Irregular

• The term of the Company’s 4^th Board of Directors and Supervisors ended on September 4, 2024. On September 5, 2024, the Ministry of Transportation and Communications appointed the 5^th Board of Directors and Supervisors. In 2024, the 4^th Board convened 2 board meetings, while the 5^th Board held 2 board meetings and 1 extraordinary board meeting. Over the year, the Board reviewed 19 reporting items, 22 discussion items, 1 election item and 1 ad-hoc motion. All board resolutions were included in a follow-up tracking system, with responsible departments required to report on implementation progress on a regular basis. The average attendance rate for the 5^th Board of Directors in 2024 was 81%.
• TIPC aligns port business development with functional zoning based on local industry characteristics for targeted investment and development. The Company maintains close communication with local governments through established port-city platforms. It actively promotes diversified land use in port areas, including ongoing investment and development at Keelung Port’s East and West passenger terminals and the transformation of the Old Port area in Kaohsiung, aiming to enhance overall port development effectiveness.
• According to the regulations of Earnings Appropriation and Distribution of TIPC.

Equity Investment Businesses

• Integrity Governance
• Economic Performance
• Business Model Optimization and Innovation
• Occupational Safety and Health
• Safety Management of Port Operations

TIPC had established equity investment businesses and

aimed to achieve the benefits of diversified operations

and talent development. The operational and financial

performances of the equity investment businesses also

contributed to the overall net income after-tax of TIPC

• Pre-Board Meetings
• Business communication platforms

• Quarterly
• According to needs

In 2024, a total of 31 meetings were held to support and facilitate the operations of equity investment ventures, ensuring their sound and stable management.