Stakeholder Engagement-ESG Sustainability, Taiwan International Ports Corporation, Ltd.

Stakeholder Identification

In line with the AA1000 Stakeholder Engagement Standard (SES) and the GRI Standards, TIPC engaged an external consultant to assess the Company’s actual and potential impacts—both positive and negative—on its stakeholders. This assessment considered key factors such as dependency, accountability, influence, diversity of perspectives, and tensions.
In 2025, TIPC identified and categorized 11 key stakeholder groups: government authorities, shareholders/investors, employees, customers, elected representatives, equity investment businesses, suppliers/contractors, local governments, media, community residents/local organizations, and industry, professional, and academic associations. Committed to meaningful engagement, the Company actively responds to stakeholder needs through diverse communication channels, promotes mutual understanding of stakeholder concerns and priorities, and ensures timely and appropriate action.

2025 TIPC's 11 stakeholders

Stakeholder Engagement

TIPC maintains multiple communication channels to actively listen to stakeholders and understand and respect their key concerns and specific feedback. The Company ensures that stakeholder input is properly addressed and responded to. The outcomes of stakeholder engagement are reviewed and incorporated into the planning of future engagement activities to support continuous improvement.

Stakeholder	Stakeholder Concerns	Stakeholders' Significance to the Company	Communication Channels	Communication Frequency	Communication Outcomes
Customers	Customer Service Quality Safety Management of Port Operations Integrity Governance Air Pollution Customer Privacy	Customers are important partners in the port operations of TIPC, and we are committed to providing them with excellent service quality.	Contacting and visiting customers via phone and email Organizing business-related seminars and briefing sessions Awarding the “Golden Vessel Award” to outstanding partners during the company anniversary International certifications	Instantaneous Regular / Irregular Regular (Once a year) Regular	1. Maintain positive interactions with customers by proactively visiting them to stay informed of industry trends and understand their needs in real time. Held 1,196 meetings or receptions with cruise operators. 2. Establish dedicated contact points to ensure smooth communication and timely handling of customer feedback and related matters. 3. Each branch company organized 11 regular meetings, including shipping company forums and port operations seminars, to ensure smooth promotion of business at their respective ports. 4. 1 session was held in coordination with the Ministry of Transportation and Communications’s 2025 Investment Solicitation Convention. 5. In addition to regularly organizing seminars with port-area operators to facilitate communication and engagement, ad hoc meetings were also held to address specific topics such as investment solicitation, and operations within free trade zones, with total of 9 events were held in 2025. 6. The 2025 Golden Vessel Award was presented in 6 categories, including container Terminal Operators, bulk cargo Terminal Operators, stevedoring operations, shipping agency services, annual excellence, and port sustainability. A total of 34 companies received awards. 7. Obtained ISO 27001:2022 international information security certification through third-party verification.
Shareholders / investors	Integrity Governance Economic Performance Operational Risk Management Business Model Optimization and Innovation	Our company is a state-owned enterprise wholly owned by the Ministry of Transportation and Communication (MOTC), with the ministry being the sole shareholder. All directors and supervisors are appointed by the MOTC.	Board of Directors and Agenda Committee Supervisors’ Meeting Email	Regular (Once every three months) Regular (Once a year) Regular (Monthly)	1. In 2025, the 5th Board convened 4 board meetings and 4 extraordinary board meeting. The average attendance rate for the 5th Board of Directors in 2025 was 81%. 2. In 2025, the Board of Directors considered a total of 47 agenda items, comprising 24 reports, 19 discussion items, 1 election item, and 3 matters for ratification.All board resolutions were included in a follow-up tracking system, with responsible departments required to report on implementation progress on a regular basis. 3. The Agenda Committee held 4 meetings in 2025 to preliminarily review and confirm whether proposals submitted to the Board aligned with the matters requiring Board resolutions. 4. The Supervisors’ Meeting was convened once in 2025 to review the Company’s 2024 Annual Business Report, 2024 Annual Financial Statements, and 2024 Earnings Distribution, and to issue an audit report. 5. A Detailed Report on Central Government Shareholding in the Company was submitted to the Ministry of Transportation and Communications. 6. In 2025, the Company reported twice to the Board of Directors on the status of information and cyber security at TIPC.
Community residents / Local organizations	Customer Service Quality Integrity Governance Local Communities Biodiversity	To foster harmony and prosperity in the surrounding areas (townships and districts) of our company and its subsidiaries, and to enhance the corporate image, we aim to establish harmonious relationships with the community.	The “TIPC Guidelines for the Use of the Public Welfare and Neighborhood Relations Fund” have been published on the Company’s official website. Community and public welfare organizations located in surrounding area near each branch office’s jurisdiction may submit applications on a case-by-case basis.	IrregularNote Note: Applications may be submitted on an ad hoc basis, depending on the specific needs of community or public welfare organizations. Each organization may apply for funding once per year.	In 2025, TIPC supported a total of 285 community and public welfare organizations through its neighborhood engagement initiatives, with total funding amounting to NT$5,082,319. Note: All approved subsidies are publicly disclosed on the Company’s website.
Suppliers / contractors	Supplier Management Information Security Integrity Governance Occupational Safety and Health	TIPC values suppliers who undertake the company's projects, labor, goods, and other procurement needs. We aim to collaborate with them as partners to achieve mutual success and sustainable growth together.	Seminars/training sessions, contractor coordination meetings, working meetings with contractors and direct communication via procurement contracts Outsourced information security contractual requirements Occupational safety and health briefings for contractors Supplier ESG self-assessment questionnaire	Regular / IrregularNote Note: Conducted based on notifications from legislators’ offices or higher authoritie on an ad ho basis. Irregular Regular (Semiannual) Regular (Once a year)	1. TIPC maintains timely two-way communication with contractors and follows relevant regulations and procedures in procurement contracts to ensure sound procurement practices. 2. For suppliers involved in TIPC’s information service procurement, information security requirements are clearly stipulated through contracts and outsourced cyber security clauses. In 2025, a total of 7 Information Security Management System (ISMS) training sessions were conducted to help managers and suppliers understand TIPC's information security policies and required practices. A total of 186 managers participated in these sessions. 3. For ongoing construction projects, TIPC ensures construction quality and safety through site inspections and engineering supervision. All projects are required to comply with occupational safety and health regulations to enhance construction efficiency and reduce workplace accidents. In 2025, 42 site inspections and engineering supervision activities were carried out. 4. TIPC held a total of 117 safety and health briefings, including: Contractor safety and health briefings, Occupational safety training for improved workplace conditions, Occupational accident prevention seminars for international commercial ports, Wharf Stevedoring safety and traffic safety workshops. These sessions saw participation from 3,838 attendees in total. 5. A total of 130 supplier questionnaires were returned, and all 130 suppliers met the assessment requirements.
Legislators	Local Communities Occupational Safety and Health Customer Privacy Customer Service Quality Safety Management of Port Operations	The concerns and inquiries of legislators are the driving force behind the continuous growth of TIPC, which helps to clarify and address issues of public concern.	Telephone, messaging apps, fax, written correspondence, and verbal communication Legislative Yuan committee meetings Participation in coordination meetings (including public hearings)	Irregular IrregularNote Note: Conducted based on notifications from legislators’ offices or higher authoritie on an ad ho basis. IrregularNote Note: Conducted based on notifications from legislators’ offices or higher authoritie on an ad ho basis.	1. Provide requested inquiry information within deadlines as required by legislators’ offices, and attend coordination meetings to properly address legislators’ concerns. 2. In 2025, a total of 529 meetings and information submissions were conducted, including: ■ Head Office: 260 times ■ Keelung Branch: 91 times ■ Taichung Branch: 73 times ■ Kaohsiung Branch: 68 times ■ Hualien Branch: 37 times
Academic Associations	Energy management Economic Performance Indirect Economic Impacts	Through communication and exchanges of views with industry associations and professional organizations, valuable recommendations are provided on port development, policy adjustments, and related issues.	Communicate via phone, email, and client visits Participate in annual meetings and other major industry events. Organize or participate in seminars, briefing sessions, and forums.	Immediate/ Irregular Irregular Irregular	Member representatives attend major events organized by relevant industry associations and professional organizations to participate in and stay informed about related issues. In 2025, TIPC co-organized and attended the Annual Meeting of the Chinese Institute of Transportation once.
Government authorities	Employee Benefits Operational Risk Management Economic Performance Information Security	As a state-owned enterprise, guidance from government regulatory authorities is crucial for TIPC in advancing sustainable development initiatives.	Consultation meeting, Forum, Conference Paper/electronic correspondence (forms, reports, announcements, company website, emails, etc.) Face-to-face interviews and meetings Telephone communications Land Value Tax and House Tax Payment Notices Taiwan Port Cluster Forum on Green Energy-Related Industries Hosting regular press conferences for MOTC-affiliated agencies Internal Control Declaration System submission platform	Irregular Immediate/Regular (Monthly/ Semiannual /Annual) Regular (Monthly/ Annual) Immediate Annual RegularNote Immediate / Regular (Daily) Regular (Once per year) Note: Twice a year (one in the first half and one in the second)	1. Participated in meetings organized by competent government authorities concerning relevant policies or international regulations, fostering two-way communication and collaborative advancement of shared goals. 2. Cooperated with the Executive Yuan’s “Salute to the Seas” initiative by submitting monthly progress reports on a regular basis. 3. TIPC continues to strengthen its communication and collaboration mechanisms with external organizations through cybersecurity intelligence sharing, exercise support, and incident response assistance. In cases involving malicious probing activities, exercise requirements, or cybersecurity incidents, the Company provides timely information sharing, source tracing and investigation, and protective recommendations as appropriate, demonstrating the effectiveness of its collaborative cybersecurity defense and communication efforts. 4. Conducted semiannual rolling reviews with the Maritime and Port Bureau, MOTC, via official correspondence to evaluate the establishment of superficies, lease agreements, and gratuitous land use within port areas, including area measurements and rent calculations. 5. Paid land value tax and house tax annually in accordance with tax payment notices issued by local tax authorities. 6. In 2025, TIPC organized three thematic forums on New Energy Vessel Development and Port Applications, Offshore Wind Port Business, and CCUS Development and Port Applications. More than 100 professionals from relevant organizations, including the Ministry of Transportation and Communications, academia, and industry, were invited to share experiences and exchange insights. These forums helped establish a platform for sustainable collaboration among internal and external partners across Taiwan port cluster. 7. Organized 7 regular press conferences in 2025, issuing a total of 28 press releases. 8. Completed the filing of the 2024 Internal Control Statement once.
Employees	Local Communities Employee Engagement Safety Management of Port Operations Employee Benefits Occupational Safety and Health	Employees are important operational partners for TIPC, and we value their needs and opinions.	Paper/Electronic Correspondence (forms, records, reports, announcements, company website, etc.) Interviews and Meetings Telephone Communication Training Sessions/Drills Occupational Safety and Health Committee Gender Equality Task Force HR Support Mailbox Labor-Management Meetings Industry Collaboration Coordination Meetings Integrity Committee Meetings	Immediate Irregular Immediate Regular/ Irregular Regular (Quarterly) Regular (Once Every Four Months) Irregular Regular/ IrregularNote Regular/ IrregularNote Regular (Annual) Note: held every three months, with ad hoc meetings as needed	1. A total of 21 AI and digital transformation training sessions were conducted in 2025, with 564 participant attendances. 2. In 2025, quarterly occupational safety and health committee meetings were held as required by law. 3. In January 2025, the Keelung Branch received one inquiry through its employee service mailbox regarding long-term care support measures for a family member. Other personnel-related inquiries were primarily handled by telephone and responded to promptly by the Human Resources Department. 4. In 2025, 20 labor-management meetings were held, with a total attendance of 293 participants. 5. A total of five industry collaboration coordination meetings were convened in 2025, with 106 participant attendances. 6. These initiatives aimed to enhance employees’ understanding of current anti-corruption policies and foster a culture of integrity. In 2025, 18 training sessions were held. 7. The minutes of the 2025 integrity meetings and the Chairperson's directives were formally circulated to all first-level units, achieving a 100% coverage rate for anti-corruption information dissemination.
Media	Economic Performance Integrity Governance Operational Risk Management Safety Management of Port Operations Indirect Economic Impacts	The media serves as a bridge between TIPC and our stakeholders. Therefore, positive image of the company was strengthened through media coverage of company-related news.	Issue press releases Communicate via phone, messaging apps, email, and in-person visits	Regular/ImmediateNote Regular/ Irregular/Immediate Note: TIPC proactively issues news releases on a weekly basis. In the event of significant public concerns or media controversies, clarification statements are issued promptly as needed.	1. Proactively issued 176 press releases in 2025. (Includes press releases issued as part of routine press conferences.) 2. Issued 0 balanced press releases in 2025. 3. Published 17 advertisements and 26 articles in 11 international media outlets 4. Featured 5 times in international media magazines on cruise port-related topics
County and municipal governments	Supplier Management Greenhouse Gas Emissions Local Community Occupational Safety and Health Safety Management of Port Operations	The county and city governments serve as the local supervisory authorities for TIPC's various commercial ports. There are 7 board seats held by representatives from the local governments of the port areas under their jurisdiction. Active two-way communication with each county and city government is conducted to promote mutual prosperity and development of the ports and cities.	Board of Directors Collaboration and Communication Platforms / Working Groups Urban planning-related meetings and seminars, industry investment promotion seminars and port-related events or forums. Official Correspondence	Regular (Quarterly) Irregular Irregular Regular (Biannual)	1. In 2025, the 5th Board held 4 board meetings and 4 extraordinary board meeting. The average attendance rate for the 5th Board of Directors in 2025 was 81%. 2. In 2025, the Board of Directors considered a total of 47 agenda items, comprising 24 reports, 19 discussion items, 1 election item, and 3 matters for ratification. All board resolutions were included in a follow-up tracking system, with responsible departments required to report on implementation progress on a regular basis. 3. TIPC aligns port business development with functional zoning based on local industry characteristics for targeted investment promotion and development. The Company maintains close communication with local governments through established port-city platforms. In 2025, TIPC held 16 meetings with county and city governments. Through port-city communication platforms established in collaboration with local governments, the Company actively promoted the diversified development of port-area land, including the continued investment promotion and development of the Keelung Port East and West Coast Cruise Terminal areas and the transformation and redevelopment of the former port district in the Port of Kaohsiung, thereby enhancing the overall benefits of port development. 4. According to the regulations of Earnings Appropriation and Distribution of TIPC.
Equity Investment Businesses	Integrity Governance Economic Performance Business Model Optimization and Innovation Occupational Safety and Health Safety Management of Port Operations	TIPC had established equity investment businesses and aimed to achieve the benefits of diversified operations and talent development. The operational and financial performances of the equity investment businesses also contributed to the overall net income after-tax of TIPC	Pre-Board Meetings Business communication platforms	Regular (Quarterly) Irregular	In 2025, a total of 26 meetings (22 Pre-Board Meetings and 4 business communication platform meetings) were held to support and facilitate the operations of equity investment ventures, ensuring their sound and stable management.
Academic Associations	Energy management Economic Performance Indirect Economic Impacts	Through communication and exchanges of views with industry associations and professional organizations, valuable recommendations are provided on port development, policy adjustments, and related issues.	Communicate via phone, email, and client visits Participate in annual meetings and other major industry events. Organize or participate in seminars, briefing sessions, and forums.	Immediate/ Irregular Irregular Irregular	Member representatives attend major events organized by relevant industry associations and professional organizations to participate in and stay informed about related issues. In 2025, TIPC co-organized and attended the Annual Meeting of the Chinese Institute of Transportation once.